Responsible Gaming at 99xx

We are committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Your wellbeing always comes first.

21+ Only

At 99xx, we believe that gaming should remain a source of entertainment — never a cause of financial strain or personal hardship. Our platform is designed exclusively for adults aged 21 and above, and we actively encourage every player to set personal boundaries, monitor their activity, and reach out for help whenever needed.

Responsible gaming is a shared responsibility between 99xx and every member of our community. We offer a comprehensive set of tools and resources to help players in Dhaka, Chittagong, Sylhet, and across Bangladesh maintain control over their gaming habits, keep it fun, and avoid the potential harms associated with problem gambling.

Our Responsible Gaming Commitments

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Age Verification

All accounts are verified to confirm players are 21 or older before any real-money play begins.

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Time-Out Options

Take a short break from gaming — pause your account for 24 hours, 7 days, or 30 days with one request.

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Self-Exclusion

Request a longer exclusion period (3 months, 6 months, or permanent) if you feel gaming is becoming a problem.

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Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT to keep your spending within a comfortable range.

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Session Reminders

Enable session time reminders so you always know how long you have been playing. Awareness is the first step to control.

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Trusted Support

Our support team is available around the clock. If you or someone you know needs help, reach out to us at any time.

Tools to Keep You in Control

  • Deposit Limit Tool Log in to your 99xx account and navigate to Account Settings to set a personal deposit cap. Limits can be lowered instantly but increases take 7 days to take effect — giving you time to reconsider.
  • Time-Out Feature Choose a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot place bets, make deposits, or access promotional offers. Your account balance remains safe.
  • Self-Exclusion Programme If you feel you need a longer break, you may self-exclude for 3 months, 6 months, 1 year, or permanently. Contact our support team directly to activate self-exclusion. Once activated, this cannot be reversed until the exclusion period expires.
  • Reality Check Reminders Set pop-up notifications at regular intervals (every 30, 60, or 90 minutes) to remind yourself how long your gaming session has been running. Use this time to assess whether to continue or stop.
  • Activity Statement Download a full breakdown of your deposits, withdrawals, wins, and losses over any time period. Transparency about your own gaming history is a powerful tool for responsible play.

Recognising the Warning Signs

Problem gambling can affect anyone. Watch out for these common signs that gaming may be getting out of hand:

⚠️ Spending more than you can afford to lose
⚠️ Chasing losses to try to win money back
⚠️ Borrowing money or selling items to fund gambling
⚠️ Neglecting work, family, or daily responsibilities
⚠️ Feeling anxious, irritable, or depressed when not playing
⚠️ Hiding gambling activity from family and friends

Remember: Gambling is meant to be fun. If it stops being enjoyable or starts causing stress in your daily life, it is time to use one of our responsible gaming tools or speak to our support team. 99xx is here to help — not just to host games.

Need Help? Contact Our Support Team

Our dedicated customer support team is available 24 hours a day, 7 days a week to assist players in Bangladesh who have concerns about their gaming behaviour. We treat every inquiry with complete confidentiality and without judgment.

Whether you want to activate a deposit limit, request a time-out, apply for self-exclusion, or simply talk to someone about your concerns, we are ready to assist. Players across Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, and all other districts of Bangladesh can contact us at any time.

Email us at:

Frequently Asked Questions

What is the minimum age to play at 99xx?
The minimum age to register and play at 99xx is 21 years old. We verify the age of every player during the account registration and KYC process. Any account found to belong to a player under 21 will be immediately closed and any funds returned.
How do I set a deposit limit on my 99xx account?
Log in to your 99xx account and go to the Responsible Gaming section within Account Settings. From there you can set a daily, weekly, or monthly deposit limit in BDT. Any reduction in your limit takes effect immediately. Any increase will only apply after a 7-day cooling-off period.
Can I take a break from gambling without closing my account?
Yes. 99xx offers a time-out feature that lets you pause all gambling activity for a chosen period — 24 hours, 3 days, 7 days, or 30 days — without permanently closing your account. During the time-out, you will not be able to log in, deposit, or wager. Contact our support team to activate this feature.
What should I do if I think I have a gambling problem?
If you are concerned about your gambling habits, please contact the 99xx support team immediately at [email protected]. You can request a self-exclusion, a deposit limit reduction, or a time-out. We encourage you to speak openly — our team is trained to help without judgment. You can also speak to a trusted family member or friend about your concerns.

Play Responsibly with 99xx

Enjoy cricket betting, live casino, and slots — all within the limits you set for yourself. Have fun, stay in control.

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